Before, being able to order on our website, you must have an account confirmed by our customer support and log into our home page :
Once you are logged in, the homepage screen welcomes you and gives you the access to your account :
Welcome « your user name »
From this moment, you can see our prices; place your orders; access to all our files ready to download, to our marketing tools and to the management of your account.
Here is the content of your customer account and its different sections :
Home >MY ACCOUNT
Welcome « your user name »
Address : Business street n°2
75015 Paris
E-mail : youremail@youroperator.com
You have subscribed to our Newsletter.
Your personal information | Order follow-up | Your saved cart | Special operations
Your personal information :
This page contains the information that you confirmed when you created your account (name, company, billing address, email, VAT number, website etc…)
You can modify those data when you want considering that they appear on your invoice. The mentioned email is where you will receive your invoices in a pdf forma. We do not send any invoice on paper by post.
Order follow-up :
This page allows you to follow constantly and in a real-time your account activity: order (and its contain), order date, total amount, state of payment, shipping date, tracking number, duplicate invoice request, etc…
Your saved cart :
In this section you can directly access to the carts you saved previously. This is a very useful function if you often place the same kind of orders or if you place an order in several steps (for example you start an order on the evening and finish it the next day).
Special operation :
When you enjoy a credit note or a promotional amount, this is the part where you will be able to convert your points into Euros. Then, you obtain a discount code that you will just have to copy and paste in your basket.
Please, read carefully the color code used for each item. Those colors help you to have specific indications regarding availabilities, delivery times, temporary or definitive out-of-stock items, as well as current offers (-30%). All the following information show our stock in real-time with a weekly data crossing (done every Tuesday morning) with the computer system of Leg Avenue Inc. USA. When you mouse over one of the color codes, some additional information are provided (US and France rough delivery time).
The orders are exclusively placed via our website. We will not confirm any order placed by fax, email or over the phone. Once you are logged in our website, it is very easy to place an order.
Classic orders:
You need to add each item that you wish to order and confirm the quantity needed. All our prices are indicated exclusive of tax. According to the destination country of the goods, taxes as VAT will automatically be added according to the current rate at the end of the order process.
Our stocks are handled in real-time in order to optimize order flow customers/providers.
(See above our color code meaning).
Bulky orders :
We recommend our customers to use the Excel file existing in the″“basket”″ page in case of a bulky order. This file allows you to indicate directly the references and quantities needed and confirm in one single click your basket in our computer system.
Basket insertion :
Download the model
ATTENTION : To use this system which will make you earn a lot of time, you will have to indicate the exact Leg Avenue references ! For example, if you want to order reference 8316 in black and one size : the reference for this item is : ″8316BLK″. Once you order is completed on the Excel file, you will just have to load it (basket insertion) on the same page.
Your basket :
Several options are available in this section :
Save your basket to reload it later or if you are worried about losing your data.
Save your basket
Name of the basket :
Remove one or several items and update your basket :
If you want to change a quantity or a characteristic, please click on :
Clear out your basket :
If you want to clear out your basket, please tick the box and click on :
Confirm a promotional codeor a credit note : For more details, please do check the. ″« special operations »
If you enjoy a promotional offer,
enter your code here :
(Discount coupons may not be combined)
Once your basket is complete, it shows: default shipping costs, the total amount of the items ordered (exclusive of tax), VAT amount if necessary, and finally your order total amount.
Is your order ready ? Please, click on :
Choose your transport modality :
Please select your transport modality according to the delivered country and your needs (Normal or Express). In accordance with your choice, shipping costs will change. They will be recalculated on the following page after confirmation of this screen
Delivery modes
Exapaq 48/72 H
UPS 24/48H
Please double check and modify the delivery address if necessary. In particular for customers using classic drop shipping, you can register as one goes alone all the delivery addresses of your final customers, so you can automatically reload them later. For direct professional delivery, you can also register several delivery addresses corresponding to all your stocking places or shops situated in several places.
Delivery Address :
Give a name to this address to save it :
If you work with classic drop shipping, you will have to tick the ″drop shipping″box.. A unique package price is applied. If you work in a professional way (parcel delivered to your company or in one of your shops), do not tick that box! Even if your parcel only contains 3 or 4 items, our computer system would automatically notice this anomaly and your order would not be handled, even if it is already paid !
Please, click on ″continue″ to complete your order.
Summary and Means of Payment :
This page is hosted in the secured way « https » (our address in the top of your internet navigator starts with https://), i.e all the data included or inserted are protected by a security encryption. Here, you will find your order summary (shipping costs have been changed eventually and VAT appears if the delivery address is in France). The total is inclusive of tax for France and exclusive of tax for countries outside France.
Butterfly lace ribbon lace up tanga panty. Color : Black/Pink / Size : ML
100
5,62 €
562,00 €
Amount of order :
562,00 €
Shipping and handling :
17,94 €
Total :
579,94 €
Delivery Mode
Standard Delivery
You now have to choose your means of payment and click on « confirm »
Means of payment
Card number
Cryptogram
Expiry Date
For your order to be handled immediately, choose choose on-line bank card payment. You are in a secured zone. You can enter your credit card details in complete security.
Your order will be registered but will be handled after your payment reception.
Bank card Fax, phone
Wire transfer
PayPal
Nota : if you enjoy an agreement with our AXA insurance and pay your order at 30 days (the minimum amount of your order must exceed 750€), a new means of payment appears : “ 30 day payment ”
Confirm your payment :
The next page corresponds to your order confirmation. It shows a complete summary and an order number (Wxxxx).
Your order is now confirmed in our computer system and you would receive in some minutes a confirmation via email.
According to the country of shipment, you will have the choice between several transport companies (UPS, Chronopost, Exapaq, Colissimo). We recommend you to check our page for more details :
In a professional way, we offer you a package price according to the country your parcel is shipped to. Please, do check this page to discover all our options :
NOTA 1 : Orders exceeding 750€ (exclusive of tax) enjoy in all Europe FREE shipping costs in “Normal way” and a reduced price in “Express way”.
NOTA 2 : In a professional way, back orders’ shipping and packaging costs are always offered by Starnet, whatever the number of pieces and the value of the parcel(s).
We offer you6 means of payment to pay your order :
On-line credit card (Visa/MasterCard)
Completely secured, your credit card details pass through the Paybox platform (our partner which is directly linked to our bank) in order to confirm or refuse your payment. You can fill in your credit card’s details in strict confidence and security as we never know them. Thanks to this means of payment your order shipping time is the lowest.
Off-line credit card by Fax or via Phone (Visa – MasterCard)
Shall you prefer to contact our customer support at +33494980377 to confirm your payment? One of our agents will confirm your payment straight away with you. Please, do not forget to take note of your order number. Thanks to this means of payment, shipping time is reduced to its minimum if your call is made by one hour after you placed the order.
Direct PayPal
Our system is chartered direct PayPal, which means that choosing this means of payment you are directed straight away to your PayPal account (you just have to fill your secured data) so you can make your payment in less than one minute. Thanks to this means of payment, your order shipping time is reduced to its minimum.
Check
Only checks in Euros, from a French bank, are accepted. Please do write down your order number (Wxxxxx) on the back of your check (no money order) and send it to the following address :
LEG AVENUE - STARNET SAS - 273, Rue de Hyères - Parc d’activités de la Millonne – Espace Ugo – 83140 SIX-FOURS LES PLAGES –(France)
With this means of payment, your order shipping time is not optimum. In fact, the shipment of your parcel will only be real at your payment reception. There is also a consequence on the ordered items as we do not ″pre-book″ any items before we receive your payment. For example, if in the meantime, someone places an order with items whose stock is low and close to zero and pays via on-line credit card, off-line credit card, PayPal or 30 day payment, , this person will have priority for shipment as these are direct means of payment.
Wire transfer
Here are our bank details for payment :
Bank : Banque Populaire Côte d’Azur
Bank code : 15607
Counter code : 00071
Account n° : 60221490343
RIB key : 30
IBAN : FR76 1560 7000 7160 2214 9034 330
SWIFT : CCBPFRPPNCE LEG AVENUE - STARNET SAS - 273, Rue de Hyères - Parc d’activités de la Millonne - Espace Ugo - 83140 SIX FOURS LES PLAGES (France)
With this means of payment, your order shipping time is not optimum. In fact, the shipment of your parcel will only be real at your payment reception. There is also a consequence on the ordered items as we do not ″pre-book″any items before we receive your payment. For example, if in the meantime, someone places an order with items whose stock is low and close to zero and pays via on-line credit card, off-line credit card, PayPal or 30 day payment, , this person will have priority for shipment as these are direct means of payment.
Download our bank details in PDF
30 day payment
Only customers who have done this request can use this means of payment. This request must have been accepted by our insurance: AXA. This means of payment allows you to pay your orders 30 days after the billing date. The minimum amount of your order must be over 750€, and subject to non-overrun of the authorized outstanding amount by AXA.
Our system is computerized so please do respect dutifully this commercial agreement. A delay in payment would remove this 30 day payment agreement for future orders. In order to request this means of payment to our insurance, please click on : http://www.starnet-france.com/factor/factoren.php
You should receive an answer by 24 working hours for France, and 72 working hours for other European countries.
Functions of the total, partial or zero availability of the items included in your order, it will follow a different process: cases analyzed below concern an order already paid.
All the items of your order are in stock :
The order goes automatically to production in our Logistics, without any intervention. If this order arrives in our computer system before 9 am (except on weekend), it will shipped out the same day. Orders placed after 9 am, will be shipped the next day
One part of your items is in stock :
We step in your order and force the preparation of the available items. Attention: At least 20% of your order (in pieces) must be available to activate this process! Except in some exceptional cases, the preparation will be done. A back order will be generated for all non-available items and shipped after our US reception. (See below regarding orders and back orders handling and parcel gathering).
No item is available :
We will deal with this order only after our next US reception (from 1 to 30 days).
Time for setting in preparation after a US delivery – Parcel gathering :
Our « normal » delivery times, after an order paid and totally available, are spread from 12 to 24 hours, (except on weekend) but the applied rule after a Us reception (once or twice a month) can modify those times.
Before each reception form Leg Avenue USA, you are informed by email of :
The exact delivery date.
The term when all shipments are blocked (except for Drop Ship).
In fact, the reception of the Leg Avenue products contain between 150.000 and 300.000 pieces, once or twice a month. Those high volumes require time so our logistic team can work qualitatively: they need to scan the items, check them, stock them and finally ship them. In order to optimize your orders and back orders management, we freeze all shipments for around 3 days (except for drop shipping orders). During those 3 days, our stock is evolving according to the movements registered (visible movements in real-time on the number of items in stock in the products’ files). At the same time, our computer system is gathering stock and automatically completing your orders or back orders as the new items are included in our stock.
After those 3 days, the process being over, our computer system creates a ″huge preparation″ including your various orders and/or back orders with the aim to do one single global shipment instead of several small shipments. This system avoids having several parcels, with several tracking numbers and at the end, several problems… This process allows us to send you those back order’s items for free.
US reception flows being significant (between 1000 and 2000 professional parcels), our Logistics team deals with preparation forms according to the day they have been placed.
Example : You place an incomplete order on Monday 1st January
We receive our new stock on Tuesday 2nd January so our shipments are freeze.
Stocking is over on Thursday 4th January.
Your order is completed with the US reception and is shipped on Friday 5th January.
You should receive your order (via Exapaq) on Tuesday 9th January
One weekend can put back your order of 2 days…
Particular case for Classic Drop Shipping :
An order placed in Drop shipping must contain only available items in our stock ! No back orders are generated for Drop Shipping orders.
For more information, please check our FAQ available on the following link :
